Fiverr Freak

Fiverr Tips - Dealing with Difficult Customers

WEST4LIFE — Sat, 17 Sep 2011 11:49:16 GMT

Ask established seller on Fiverr if they have ever come across a difficult buyer, and the answer will obviously be yes. The experience with this customer could rank from less than joyful all the way to a big pain in the butt!

The most important thing to remember is that how you deal with these customers in the end will potentially determine your feedback for the current order, and possibly even the future success of your gig.

Very rarely have I ever come across a difficult seller, but it has happened. There are some important rules & steps that you must follow and remember when dealing with a difficult customer:

1. The customer is NOT always right. Yes, you heard me. We are assuming that you are dealing with a customer who is pestering you to the world's limits. They either want more work done, or are asking you to do things that aren't outlined in your gig description. Nonetheless, it is WORTH spending more time to tweak their order/product and to make them happy.

2. Feedback is GOLD. Getting that positive feedback should be your ultimate goal, unless you have over 40-50 sales. If you have a small amount of orders, receiving negative feedback will have a dramatic impact on the future of your gig. Customer mentality is to always head for the gig with the highest possible feedback score, even 5% will ultimately make a difference.

3. Fiverr Customer Support: A LAST Resort Do not immediately head over to Fiverr customer support. Make sure you only use this if the buyer is being extremely problematic, and you have already tried to satisfy him at least a couple of times as well as trying to get him to cancel the order and refusing.

I hope these 3 rules will help you function better as a Fiverr power seller, and help you twist yourself out of uneasy situations.

Stay tuned for more!

GIG REVIEW - "I Will Create professional ebook cover for you for $5"

WEST4LIFE — Sat, 17 Sep 2011 11:41:09 GMT

Welcome to FiverrFreak's FIRST gig review! Here is an overview of the gig we are reviewing:

User: sasta10

Gig Category: Graphics

Gig Title: I will create professional ebook cover for you for $5

Total Score: 8.0/10

Reviewed by: Harry Bosch

Today's gig review is brought to us by sasta10. She offered to make FiverrFreak an E-Book cover. We were overall quite satisfied with the end result.

Timing: 9/10

Sasta10 started us off by asking for the details of the eBook cover we want created for us, and told us that it would be created within 24 hours - despite the fact that the gig description tells us 2 days for working time. On average, this is 1-2 days faster than most eBook cover creators on Fiverr, and this is where the first positive points start rolling in. In the end the first version WAS produced within 24 hours (we asked for an edit - more on that later) and we were extremely satisfied with the timing.

Quality of Communication: 8/10

Quality of communication for this gig was certainly nothing less than we expected. It was not the most friendliest and detailed out of all, but we do not find that necessary at the end of the day. Sasta10's communication to us was very active, prompt and straight to the point. It enabled us to agree on work and simply get the job done. After all, you are buying a service, not a friend!

Quality of Work: 7/10

This is where the golden goose lies. The quality of work. Sasta10 provided us with a very good, neat and solid end product - but that came only after asking for a change. The eBook was provided to us in 440 * 570 pixels. We deem this as certainly too small for an eBook cover - after all it is meant to cover the good part of an A4 page. Stretching this is certainly not an option for anybody- we all know it becomes too pixelated. What we did was we contacted Sasta10, and asked for a resize. The response was very prompt, and we were asked for the dimensions we wanted. We chose to have it at 660*885 - a normal and decent size to fill an A4 page. Unfortunately this is where we have to deduct some points, as the original is too small for an eBook. Make sure that if you are buying an eBook cover you get it at reasonable dimensions.

We thank you Sasta10 for delivering us a solid piece of work!

Harry Bosch

FiverrFreak Admin Team.

FIRST BLOG! Getting Featured on Fiverr

WEST4LIFE — Sat, 03 Sep 2011 06:58:39 GMT

Hi to all of you FiverrFreakers (Is that a word??) out there!

This post will be our first blog post, and will be about getting featured on Fiverr. In other words, if you are a seller, your gig will have a flashy pink sign over the search result saying "featured." Nice eh? It looks a little like this:

You might ask; "Why is this important?"

Well for a start, it instantly captures the eye of the reader. Secondly, people trust featured sellers on Fiverr more than ordinary sellers (for good reason - they are hand picked by moderators.) Finally, featured gigs always appear at the top of the first page of results when searching.

Getting your gig featured is definitely not easy, and it requires time and patience. But here are some tips that could accelerate you to this special list of gigs in less time:

1. Add a promotional video to your gig description, and mention Fiverr in it lots of times! As a general rule, the more you say it, the better. If you think about it, you will be promoting their site, which will eventually mean more sellers will join their site.

2. Deliver your gig quickly with atomic-clock precise timing! I know delivering gigs quickly is not possible sometimes, but this is a sure fire way to getting featured on Fiverr. You are guaranteed to receive more positive feedback, and better quality feedback too. There is nothing more a fiverr buyer likes than their order being completed quickly.

3. ENSURE that your gig rating is 100% positive feedback and no less. If someone does not like your gig, or you are unable to deliver, offer them extras, or even a refund! Whatever you do, make sure you satisfy them. Positive feedback is extremely important like I said, and it will even help you become a "Top Rated Seller" in the future! More on that later...

4. Use BMD or other bookmarking software to mass submit your Fiverr gig URL to hundreds of bookmarking sites. Fiverr moderators always check how much traffic a gig is getting when searching for gigs to put on the featured list. Alternatively, kindly ask each buyer after you have delivered them their order to "like" your gig. Another final way of generating traffic is to promote your gigs on any social networking sites you use such as Facebook or Twitter.

5. Go crazy if you can! If you don't mind acting like a wild dog, then do it! Recently a seller on Fiverr made a gig where he offered to write a sign or logo on his stomach, and then dance around for 30 seconds in front of the camera. He received over 170 orders in two days! You don't have to do something as crazy as this, but be creative. If you have a hamster, put on it a funny costume and make it eat a piece of lettuce with a sign or logo on it. And then time lapse the video. A guaranteed earner!

That is it for today folks. I hope you enjoyed this blog, and remember to stay tuned for more exciting news, tips and ideas to enhance your Fiverr lifestyle!

Psst! The news is that we have started a forum; we are currently looking for active users, and moderators to add some spice to the place. If you have some time on your hands, and would like to become a key part of the building blocks of the FiverrFreak community, then sign up! Register on the forum, and then use the contact us feature (on the menu) and tell us why you think you would be suited to this position very briefly. Goodbye!